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8 Things Every Venue Should Be Getting Out of Their POS System

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Keeping up with new technology can make your venue so much more appealing to customers. Tap-and-go payments, smartphone payments, loyalty apps … All these things help your customers get to their latte quicker and appreciate your business more.


This is also why it’s important you keep your POS system up to date – so that customers can enjoy fast service, integrated apps, and improved service. But the best POS systems also assist you in the day-to-day management of your business.

Whatever kind of venue you run, your hospitality business can benefit from the latest POS system. This our list of some of the things you should be getting out of your POS system.

1. Industry knowledge

The best POS system is one that caters specifically to your business. Impos, for example, has been designed specifically to meet the needs of hospitality venues.

Your POS system should come equipped with industry-specific tools or the ability to integrate with these tools, so you can get the most out of your software.

2. Smart integrations

You’ll be able to get even more out of your POS if it can be integrated with other third-party applications. These days, your POS can be integrated with everything from your accounting software to your rostering software – and much more beside.

Alongside the ability to integrate with your backend software, your POS should also offer the ability to integrate with important hospitality apps such as Hey You and Menulog. This enables your customers to order and pay ahead of time, offering them a seamless service.

3. Simplified inventory management

Your POS system should include an Inventory module that enables you to track and adjust stock. Your completed purchases can be exported to your accounting software, helping you to decrease shrinkage and leakage and better manage costs.

4. Customer loyalty

Keep your patrons happy and encourage them to return to your venue with your POS’s integrated loyalty app. Gather customer data and encourage return patronage with a built-in loyalty program.

5. Reporting and analytics

An invaluable feature of any POS system is the ability to collect data on your customers, staff and sales. Using these reports, you can have a better idea of peak sales periods, payment preferences, sales efficiency, and more – all of which helps you make better business decisions.

6. Reliable hardware

POS software is only as good as the hardware it operates on. Your POS system should be ready to integrate with the latest technology, whether that is tablets, iPads, iPad Minis or PDAs.

7. Efficient Staff

Your POS system can provide unique staff activity tracking to help you keep track of your employees. POS systems with unique logins enable you to build comprehensive activity reports that can then be used to run incentive programs.

Staff will become more conscious of their work and time management when they know their performance is being monitored, measured and rewarded.

8. Brilliant Customer Service

With a hospitality business, it’s important you have excellent customer support for your POS system should a problem arise during a busy period. You need to know you can get someone on the phone and ready with a solution as soon as possible.

You can often select the level of support you receive for your POS software, based on the needs of your business. If you’re a restaurant open well into the night, it’s essential you have a support team available 24/7 – even better if you can speak to a real person rather than an automated system!

Learn more about improving your business and get expert advice on the Impos blog.