Impos is Australia’s leading hospitality point of sale system, delivering a fast and robust POS designed to streamline operations for any venue type.
Impos offers a variety of products to help boost your business.
Impos integrates with a collection of partners to streamline your business.
Learn more about Impos
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With the local industry generating over $65 billion annually, the margin for error has never been thinner.
Research shows hospitality venues can lose between $427 and $9,000 per minute during a critical POS outage.
The most common mistake Australian operators make is starting with the product rather than the problem. They browse comparison sites and watch demos without auditing their own operations.
Before evaluating providers, ask yourself:
The answers form the foundation of your requirements list. Impos does more than just provide software; their team of hospitality professionals helps you audit these bottlenecks to ensure the system is configured for your specific workflow.
Many new venues mistakenly adopt retail POS systems. While both process transactions and manage products, the operational demands of a restaurant are fundamentally different.
Without ingredient-level tracking, you risk running out of key items mid-service. Retail systems also lack frameworks for managing dining rooms: tracking occupied tables, seating durations, meal stages, and course pacing.
The consequences are immediate. During a busy weekend service, orders back up, kitchen staff cannot prioritise, and staff resort to writing orders by hand.
Different venues have distinct requirements. The best POS for an inner-city cafe differs from a multi-level pub.
Key integration categories for Australian venues include:
While 74% of Australian restaurants have now transitioned to cloud-based POS systems, not all “clouds” are created equal.
Many systems are strictly “cloud-native,” meaning if your internet drops, your service stops.
Impos does things differently. We use a hybrid-cloud architecture designed for the high-pressure Australian hospitality environment. This means:
Paper dockets get lost, misread, or damaged. A fully integrated KDS routes orders directly to digital screens in the kitchen.
Staff see priorities, wait times, and modifications clearly, resulting in faster service and fewer mistakes.
Your POS should track stock at the ingredient level.
When a portion of salmon is sold, the system deducts the exact weight from inventory and alerts you when stock is low. This prevents waste and over-ordering.
Your POS should provide a visual floor plan showing table status (occupied, available, reserved, awaiting payment).
It should track seating durations, manage course timing, and integrate with reservation platforms.
Labour is your largest cost. Your POS should track employee hours, monitor productivity, and integrate with rostering software.
This supports compliance with Fair Work regulations regarding penalty rates and awards.
of Australian restaurants offer online ordering. A modern POS consolidates orders from every channel into a single workflow.
A modern POS consolidates orders from every channel (dine-in, takeaway, online, delivery aggregators, QR codes) into a single workflow. True integration means all orders appear on the KDS simultaneously.
Robust reporting is essential. Access real-time sales data, identify best-selling items, track peak hours, and monitor table turnover.
Internet connections drop. Offline mode allows your system to continue processing orders and payments during an outage, syncing data automatically when the connection is restored.
Your POS system must act as the central hub of a connected technology ecosystem. When systems do not integrate, staff manually re-enter data, increasing errors and wasting time.
Focusing exclusively on the upfront or monthly subscription cost is a common pitfall. You must account for the full Total Cost of Ownership (TCO).
A modern, well-integrated system pays for itself through:
In hospitality, time is money. A POS failure during a busy service is a crisis. You cannot wait until Monday morning for a resolution; you need immediate, expert help.
When evaluating providers, ask specifically about their support model:
Before committing to any system, use this checklist:
Choosing the right POS system means finding a partner that understands the Australian hospitality industry.
Since 2006, Impos has been that partner for over 3,000 venues. As an Australian market leader, they power a large majority of Australia’s Top 100 Restaurants and 50% of the country’s award-winning bars. With offices in every major capital city, Impos provides a dedicated team of hospitality professionals.
Impos is an end-to-end solution designed from the ground up for hospitality:
Impos offers an extensive integration ecosystem, connecting seamlessly with Xero, MYOB, Doshii, and leading rostering tools. Most importantly, Impos is backed by a dedicated local customer support team available 24/7, 365 days a year.
Choosing the right POS system is a consequential decision. The wrong choice costs money and morale; the right choice transforms operations and lays the foundation for growth.
Remember the key principles: start with your specific needs, prioritise features that solve real problems, understand the true Total Cost of Ownership, and insist on 24/7 local Australian support. Ask the hard questions, and choose a provider with a proven track record in the Australian market.
1300 308 615