1300 308 615

Customer Support

The hospitality industry doesn’t work 9 to 5, so neither do we. Our point of sale customer support team work around the clock to make sure your Impos POS system is always running smoothly.

Get Started

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

If you require Customer Support, please call: 1300 780 268

or email: [email protected]

To save you time – have you checked our Learn site

a platform designed to help with FAQ’s and instructions on Impos Analytics · Cinch · Latest Updates · Impos Front Office · Impos Back Office and Stock · Integrations · How to Connect to your Venue Remotely and more

Why Impos' Customer Support is the Best in the Business

Our customer support lines are answered 24 hours a day, 7 days a week, 365 days a year, so no matter when you need us, we’ll be there.

With an average wait time of less than three minutes you’ll be talking to a POS system technician in no time, getting your system back up and running faster. We’ll never leave you hanging.

We can access your system instantly and remotely, meaning less time spent waiting, and less downtime. We’ll get your business back on track quicker, and let you get back to serving your customers.

While our POS service and POS support staff have a wealth of knowledge, they aren’t just technicians—with an average of more than nine years’ hospitality experience you’ll be talking to someone who knows IT and also understands your business.

As well as the best support in the business, you get access to our online support portal, which lets you get:

  • Product information
  • Training manuals
  • Integration details
  • Video tutorials
  • Step-by-step guides

You’ll have all the information you need just a few clicks away.

We promise to provide the best point of sale support and point of sale servicing in the industry. This is our commitment to you, and we stick by that.

Our support packages

Basic Support
  • 9am-5pm M-F Phone and Email Support
  • Software Updates
  • In Venue and Remote Reporting
  • Ananas Training Platform
  • Gift Voucher Sales
  • Marketing and Loyalty
Premium Support
  • 24/7 Phone and Email Support
  • Software Updates
  • Ananas Training Platform
  • Gift Voucher Sales
  • Marketing and Loyalty
  • Customer Facing Screen Software
  • Kitchen Display Software
  • Stock Inventory
  • Analytics Cloud Reporting
Platinum Support
  • 24/7 Phone & Email Support
  • Software Updates
  • In Venue and Remote Reporting
  • Ananas Training Platform
  • Gift Voucher Sales
  • Marketing and Loyalty
  • Customer Facing Screen Software
  • Kitchen Display Software
  • Stock Inventory
  • Analytics Cloud Reporting
  • Xero, MYOB, Quickbooks Integration
  • Integrations
  • Cinch Online Ordering

Submit a support ticket