Going to Fine Food Australia?

Visit us at stand C39 for a free demo.

11 - 14 September 2017
International Convention Centre
Darling Harbour, Sydney

Going to Fine Food Australia?

Visit us at stand C39 for a free demo of our point of sale system.

11 - 14 Sept International Convention Centre Darling Harbour Sydney

Going to Fine Food Australia?

Visit us at stand C39 for a free demo of our point of sale system.

11 - 14 September 2017
International Convention Centre
Darling Harbour, Sydney

POS System Support

The hospitality industry doesn’t work 9 to 5, so neither do we. Our point of sale system support team work around the clock to make sure your Impos POS system is always running smoothly.

Why POS System Support Is Important For Your Business

Support for your point of sale system is more than just a phone line to call, or a ‘nice to have’ feature.

Proper POS support provides a lifeline for your business in the event of any errors, issues, or downtime, to get you back on your feet faster.

Knowing that help is just a phone call away means that any unexpected error, failure, or system inconsistency can be taken care of with minimum stress. Don’t panic—let your POS system support team handle it.

POS system support means that your business will be back up and running faster, saving your business time and money. Instead of tinkering around in the system yourself, or poring through tedious system manuals to find the solution, you get access to a team who can diagnose your system with a few simple keystrokes.

With POS system support, you don’t just get a one-size-fits-all approach. You’ll get a team of experts looking at your system, who know it inside and out, and are specially trained to work on your software.

Proper POS system support means there’s always someone there to answer your questions and guide you through your POS software. You’ll get a better understanding of your POS system and be able to run your business in a more efficient way.

Why Impos’ POS support is the best in the business

When you get an Impos point of sale system, you get the best point of sale support possible. With the option of business hours support or 24/7 premium and platinum support, we’ve got a package to suit your business.

Our POS support lines are answered 24 hours a day, 7 days a week, 365 days a year, so no matter when you need us, we’ll be there.

With an average wait time of less than three minutes you’ll be talking to a POS system technician in no time, getting your system back up and running faster. We’ll never leave you hanging.

We can access your system instantly and remotely, meaning less time spent waiting, and less downtime. We’ll get your business back on track quicker, and let you get back to serving your customers.

While our POS service and POS support staff have a wealth of knowledge, they aren’t just technicians—with an average of more than nine years’ hospitality experience you’ll be talking to someone who knows IT and also understands your business.

As well as the best support in the business, you get access to our online support portal, which lets you get:

  • Product information
  • Training manuals
  • Integration details
  • Video tutorials
  • Step-by-step guides

You’ll have all the information you need just a few clicks away.

We promise to provide the best point of sale support and point of sale servicing in the industry. This is our commitment to you, and we stick by that.

Your Support Options

With an Impos POS system you choose the level of support that works for you. We won’t push you. You even have the option of opting out of support entirely after your first 12 months with us—however we’ve found that more than 95% of customers choose to continue or upgrade their support plan at the end of this period.

From the one-man band to the multinational company, we’ve got a point of sale support option to suit you.

Basic support

Basic support

The basic support package keeps your venue ticking along smoothly. You get:

  • Unlimited phone support between 9am and 5pm
  • Impos Web Reporting
  • Use of Tyro and PC Eftpos integration

Premium support

Premium support

With Premium Support you get:

  • 24/7/365 unlimited phone support
  • Impos Web Reporting
  • Free integration and use of Impos Analytics
  • Use of Tyro and PC Eftpos integration
  • Access to all of Impos’ partner apps , such as: ResDiary, Clipp, Cooking the Books, MenuLog, Hey You and RoomKeyPMS

Platinum support

Platinum support

As a Platinum Support customer you get:

  • 24/7/365 unlimited phone support
  • Impos Web Reporting
  • Free integration and use of Impos Analytics
  • Use of Tyro and PC Eftpos integration
  • Access to all of Impos’ partner apps , such as: ResDiary, Clipp, Cooking the Books, MenuLog, Hey You and RoomKeyPMS
  • Free loan equipment for up to 14 days
  • Free metro call-out during business hours

Want to learn more about our POS system support feature? Get in touch via the contact form below or call us on 1300 308 615.

Get Started

Get in touch with our hospitality POS experts to see how Impos can help your business thrive.

Get Started

Download our free Product Booklet to learn more about how Impos can help your venue thrive

Product Booklet