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How to Attract and Retain Great Hospo Staff

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Finding the right staff for your hospitality venue plays an important role in ensuring the success of your business. The bigger challenge then comes with retaining those stand out staff members. After all, successful venues are those that welcome their patrons and give them a positive experience that encourages them to return.

And since your staff are the face of your business, they’re going to have a large impact on your customers’ experiences. So it’s crucial they’re as motivated and engaged in the venue’s success as you are.

It’s better to retain good hospitality staff than start from scratch

Speak to any hospitality professional and they’ll agree that it’s incredibly difficult to find good staff. They key is the recruitment process and finding out whether your staff members are just passing through or are invested in hospitality as a career move.

As any hospo venue owner can attest to, COVID-19 had a devastating affect on the industry when venues were forced to let go of valuable staff. Many venues still haven’t recovered from this and finding and retaining those service staff “stars” remains as challenging as ever before.

Make them want to work for you

Lets face it, the hospo industry is extremely incestuous, this aspect hasn’t changed. Everyone talks from venue owners to managers to service-staff. This is where a venue’s reputation is key. If you’ve cultivated a positive atmosphere and a great reputation, it’s a big win for hospitality staff. If successful, word will get around which will encourage applications from experienced, high-quality employees keen to jump on board.

Provide ongoing training and opportunities for career progression

It’s great to make your staff feel like one happy family but it’s even better to have a happy family with career opportunities and chances to develop.

This may be easier for some hospitality venues than others. Yet it’s important to identify those staff members with ambition – and to cultivate that ambition as much as possible.

For example, if you’ve found a server who consistently goes out of the way for their customer, consider promoting them to a service manager role. Is your bar manager wasted behind the bar? Bring them up to an assistant general manager position.

Training is imperative to show staff they are valued and you are investing into their career growth. Impos provide their customers with a free training platform called Ananas Academy – providing benefits for hospo venue owners with automated onboarding and training for staff; to help train and retain staff with specialised training to grow their hospo skills.

At the end of the day, you’ll have to find your own unique way to make your business stand out as a fun, lively, and fulfilling place to work. But once you’ve attracted the right staff to your venue, it’s worth doing everything you can to nurture their time with your business.

Impos offers a range of services to help you manage your employees, from time attendance software to rostering features. Learn more about our POS systems or get more hot tips from the insiders on starting your own hospitality business today.