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Bird’s Nest has gone from strength to strength since established by co-owners Marie Yokoyama and Emi Kamada in 2013, after finding a niche market in the heart of Brisbane.
The restaurant initially ran solely on hand written paper dockets. As demand increased, so did the need for an efficient point of sale (POS) system for the business. Marie and Emi chose Impos for its simplicity, flexibility and unparalleled service available 24 hours a day, seven days a week.
Bird’s Nest Restaurant engaged Impos in February 2014. Impos immediately ensured it integrated its POS system to reflect the specific business requirements of Bird’s Nest. This included the electronic transfer of customer orders to the kitchen as opposed to reliance on hand written dockets, as well as sales tracking and enabling the running of specific reports based on a time range.
Impos has had such a positive impact to the business that Marie and Emi recently decided to upgrade the system. Birds Nest now uses one that runs on a smaller terminal saving space, and contains a faster terminal enabling a faster overall process of orders.
Business has been even busier since the pair won the first season of Channel 9’s The Hotplate in September 2015, and a fast POS system has been crucial to manage increased demand.
Currently about 15 staff members use Impos in everyday operations of the business, and multiple business stakeholders – including accounting, wait staff, management and customers – have identified the benefits of using Impos.
Bird’s Nest has seen significant cost and efficiency savings as a result of using Impos. Business sales increased by 34.81 per cent since 2014, and overall operating profit increased by 78.44 per cent.
“Impos enables us to breakdown all sales and identify items individually, allowing us to detect potential problem areas early. It has really been instrumental in turning the business around”
Marie Yokoyama, Co-owner — Bird’s Nest
Black Pearl
Nathan Beasley – Manager
Lincoln
Stella Long – Co-owner
The Botanist and Bondi
Ben Carroll – Owner
Annata
Christian Blair – Owner
Bulletin Place
The Brisbane Hotel
Craig Thomas – Owner
Cape Mentelle Vineyards
Robert Dewar – Manager
Gordon Street Garage
Maxime Rosier – Manager
Electric Circus
Evan Coghlan – Manager
Fire & Stone
Matthew Persichini – Manager
“The way the system is set up makes things really, really easy. You can breeze through a busy service with Impos in a busy bar like Black Pearl.”
“We originally chose Impos due to experience using it as staff at MoVida, and found the staff at Impos and service very helpful and prompt. Also, the system itself is very user-friendly and efficient, with accurate and flexible operations. We would most definitely recommend Impos to other venues, as it is the most reliable point of sale system we have encountered, and makes running the business easier, which is invaluable.”
“Since installing Impos into Bondi Hardware, our staff are more efficient and the system runs very smoothly. It’s is extremely user friendly, meaning fast transactions in turn improving customer satisfaction. It is also extremely flexible and easy to use from a back of house perspective. We had such success with the Impos system in our first venue, Bondi Hardware, that it was our first choice when opening our second venue The Botanist Kirribilli in 2012”
“Since opening, we have been a very busy venue, and Impos has meant that we don’t have a raft of issues to deal with POS wise, and the visibility in the back of house is immensely valuable to the overall running of Annata.”
“The way the system is set up makes things really, really easy. You can breeze through a busy service with Impos in a busy bar like Bulletin Place.”
“We always have less than .05-1% variance on stock and that includes all food and beverage items on a weekly basis. Using Impos stock management in conjunction with a fast front end POS system for each and every sale is essential for running our business. It is a foolproof system which is exactly what every business needs and saves me valuable time and money.”
“Impos as a point of sale system is truly impressive, with a depth and flexibility to cater across a wide range of operational requirements.”
“It’s so easy to train staff on Impos. Within five minutes I can have my staff all trained up and ready to take orders.”
“A POS system has to be fast. Impos is the fastest I have ever seen and is continuing to be developed all the time. The new graphs and reports are sensational”
“Impos are as passionate about their POS, just as we are about pizza. Impos has great functionality, is easy for anyone to use, and offers increased efficiency and great menu flexibility.”
“The support they offer via remote access is second to none. They are constantly improving and integrating with some fantastic companies, providing your business the competitive edge you need to thrive. The Impos system was fully operational from install and ready for the same day’s trade. Impos delivers every time.”
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