The hospitality industry has a great opportunity to create a trained, youthful workforce that empowers young people to find stability in their lives.
Already, the hospitality industry is a major employer of people aged 15 to 24. The industry as a whole has the capacity to provide thousands of jobs for this age group. And every hospitality business big or small, including yours, can do its part.
Your Chance to Set Young People up for Life
With your hospitality business, you have the chance to skill youths up in ways that will serve them for the rest of their professional lives.
Hospitality work is the perfect training ground to teach young people soft skills, such as how to:
- work in a team
- communicate effectively
- problem solve
- take responsibility
- provide exceptional customer service
- remain professional
Your business can help show young people how the skills learnt in hospitality can be easily transferred to many other career opportunities, whether in hospitality or other industries.
It’s your chance to help create a powerful workforce that will boost young people’s confidence and provide them the stability they need in life.
But how can you offer young people more than just a fleeting job experience? There are many ways you can mitigate high turnover and build a quality employee team of young people.
Show them a career path
Many young people view hospitality as a kind of half-way job rather than a meaningful career opportunity. That’s one of the reasons why so many businesses see such a high staff turnover.
But unlike many other industries, the hospitality industry provides plenty of opportunities to promote from within. Put an advancement program in place so young employees don’t feel trapped in a lower-paying, entry-level job.
Show your young employees how you plan to invest in their future and they’re bound to stay with you longer.
Offer them job shadowing opportunities and internships
Hospitality also provides a great way for young employees with little academic background to find an entry-level job with reliable pay and safe working conditions.
Your business can play an important role in building up their professional repertoire. Why not incorporate a job-shadowing program or internship into your business model?
Target high school aged children with these opportunities to show them how broad work in hospitality can be. They can learn about finance and accounting, customer services, maintenance, kitchen work, marketing, management, and so much more.
You could also decide to participate in the Federal Government’s Youth Jobs PaTH scheme. This youth employment scheme provides incentives to hospitality businesses offering internship placements for young people.
These experiences give young people an understanding of what’s involved in managing a hospitality business and provide hands-on learning that can build their confidence.
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Provide flexible training opportunities
Quality service plays a huge role in determining whether your business will be a success or a flop, so it’s always a good idea to invest in your employees’ skill sets.
Training is fairly standard in hospitality businesses. A business is more likely to invest in training for upper-level employees who are bound to stick around longer (such as managers and head chefs).
But a report by the International Youth Foundation and Hilton Worldwide says many venues could improve the way they target training towards younger staff.
Mentoring and apprenticeships provide longer-term, hands-on skills development. But your business could also offer online training modules to get your staff quickly up to speed on certain skills. As an added bonus, your management team won’t have to spend as much of their own time training others up.
By investing in younger people and helping them prepare for employment, your business can make an incredible contribution both to local youth and the local community.
Providing these opportunities can help increase staff loyalty to your business as well as engagement in their job. You could tackle poor turnover and foster great relationships with young adults who could eventually become your business manager!