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FAQs: Your POS Questions Answered

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When it comes to getting your new POS system, the first few weeks can sometimes seem like a blur. Getting your menu sorted, finalising your terminal locations, making sure you’ve got all your cabling done, confirming your equipment—there’s so much going on, it’s natural that a few questions will slip your mind.


But don’t worry. Below are some answers to some of our most frequently asked questions, to help you get up and running with your new Impos POS system sooner.

How quickly can I have the system set up in my venue?

We can have your new Impos POS system set up in two weeks, from start to finish. We’ll give you everything you need to get your system customised to your needs, and our tech team will be there with you every step of the way to get it done.

Where do I go if I need help using my system?

For any questions, advice, support, or just to chat POS, give our POS Support team a call on 1300 780 268. They’re on call around the clock to answer your POS questions.

To get your head around your new system in your own time, you can head to our online learning portal.

This handy repository is chock-full of:

  • product information guides
  • software manuals
  • video tutorials
  • step-by-step user guides
  • system integration details

In essence: everything you need at your fingertips to get the most out of using your new POS system.

What if I need more hardware?

Easy—just give your Account Manager a call on 1300 308 615 and let them know what you need. We’ll send it out to you as soon as possible.

Can I rent the hardware?

You absolutely can. Speak to your Account Manager for more details on how to go about renting, and what this entails.

Can I finance the system?

Finance packages are our most popular purchase option—and with good reason. You get the equipment you need now, so you can start growing your venue, with an installment plan that works for you.

We’ve got 24-, 36-, or 48-month payment plans, so you’ll know exactly when your payments are going to come out each month, and how much you’ll pay each time.

For financing, we recommend going with Geared Asset Finance, who can tailor a package that suits your needs.

What sort of support do I need?

That really depends on your type of venue. our Support team are happy to talk through your situation with you. With Impos, you get the following levels of support to choose from:

Basic Support

Our Basic support package is exactly what it says—it’s the support basics to keep your venue ticking along. You get free access to our Impos Reporting platform and third-party payment integrations, and business hours phone support from 9am to 5pm.

This package suits venues that are open during the day only, and don’t rely too much on integrations like reservations, order-ahead apps, bar tab management, or membership.

It’s the perfect package for lunch bars and cafeterias, business-hours cafes, Government facilities, and schools.

Premium Support

Our Premium support option is our most popular support package. With 24/7 phone support, and free access to Impos Analytics and all of our third-party integrations, you’re covered for any scenario.

This package suits venues that are open outside of the regular 9-5 and need problems fixed immediately, not the next business day, and venues that make full use of our third-party integrations, like reservations and booking support, loyalty and membership, order-ahead apps, and bar tab management.

It’s ideal for bakeries, early-morning cafes, pubs and clubs, bars and restaurants, quick service restaurants, wineries, and food trucks.

Platinum Support

Platinum Support is our complete package. You get all the services available with Premium support, with the added benefit of two weeks’ free loan equipment, free support call-outs inside the metro area, and a 25% discount on any new software.

This package suits the bigger, busier venues, who do their peak trading outside regular business hours, and can’t let a hardware or system issue—no matter how big or small—get in the way of service.

This level of support is perfect for café and fast food chains, larger pubs, busy nigh clubs, hotels, and hospital facilities.

If you’ve got any questions about our Support options, or are thinking about upgrading your Support package, call our Accounts team on 1300 308 615, and they’ll talk you through all the Support options available, and help you choose the perfect one for your venue.


Will someone train me on how to best use the system?

We’re here to help you grow. Impos POS Basic Training sessions run for around 2 hours, and these sessions cover Front Office, Back Office, and our Reporting module.

If you feel that you or your staff require further training, give your Account Manager a call and purchase more training sessions for a time that suits you.

Impos Advance Training sessions run for around 2 hours as well, and cover Membership, Stock, and Advanced Reporting.

Can I choose which bank to use?

We work with all the major Australian banks.

What EFTPOS options are there?

You can choose to go with PC EFTPOS, Tyro, or PayPal. All of these platforms integrate seamlessly with your new Impos POS system, giving your customers an easier, faster way to pay.

We highly recommend Tyro. It accepts all major credit cards, and the intelligent, portable terminal lets your customers pay their bill at the table. You can even use the Tyro interface to split the bill. Nifty, isn’t it?

Can I use online ordering apps with my point of sale system?

We’ve partnered with Menulog, Hey You, Mobi2Go, and SmartOrdering, to give you a range of online ordering apps that you can offer to your customers.

Do you have a loyalty program?

We sure do. You can use our Impos Membership feature to create detailed customer databases, create your own loyalty cards and cash cards, and give your customers more bang for their buck.

We’ve partnered with third-party loyalty integrations MyGuestList, eCoffeeCard, and Collect, so you can send customised deals, incentives, and specials directly to your customers too.

What if my Internet goes down?

If your internet goes down, we’ve got you covered. Your Impos POS system runs on your own secure network, meaning it doesn’t need an internet connection to maintain its core functions.

All your sales data for that period will be stored in your system, and your reports and third-party integrations will be synced up once you’re back online.

Your system also takes a snapshot of all your sales data every 24 hours, meaning your information is backed up to within a day, and you won’t lose a thing.

A buggy internet connection, though, unfortunately isn’t something we can help you with. Give your internet service provider a call as soon as possible and have them help you fix the issue.

Want to get a POS system that’s designed specifically for your industry? Learn more about Impos’ features today to get the POS system Australian venues love.