How Zushi Continues to Deliver Such an Effortless Customer Experience with SKO + Impos

Since its inception in 2005, Zushi has earned an outstanding reputation with its lively venues in Surry Hills and Barangaroo, proudly showcasing high-quality, locally sourced ingredients to craft exciting modern twists on classic Japanese dishes.

And what an experience! Zushi not only serves up a sensational food and drinks menu but take pride in also going the extra mile to ensure every customer feels valued and taken care of, every time.

Short on time during lunch? Treat yourself to their fantastic bento boxes! You’ll enjoy a delightful mix of top menu items, all ready for you in under 10 minutes.

Looking for a more relaxed dining experience? They’ll skillfully pace your meal, allowing you to savour every bite and fully enjoy the time spent with friends or family.

So, how do they manage such remarkable service?

Besides having a caring culture in everything they do among the team, Zushi understands the importance of organisation and effective systems, especially when it comes to their technology. To serve their customers swiftly and accurately, their first mission was to find the right point-of-sale (POS) system.

“It felt like an endless search for the right POS. We tried various options, but none supported our dining experience,” said Managing Director Serena Ang.

The turning point came when they discovered Impos Point-of-sale. This collaboration proved to be a game-changer, enabling Zushi to serve customers with unmatched efficiency and accuracy, consistently. What sealed the deal was their reputation in-market for an un-matched commitmnt to around the clock local customer support.

However, while their front-end operations thrived, the back-of-house kitchen still relied on an outdated paper docket system, which hindered communication and slowed down service.

Recognising the need for a cohesive solution, they approached Impos for an integrated digital system that could enhance their entire operation.

That’s when they were introduced to the SKO docket system, their new trusted partner.

The unique integrated solution exceeded all their expectations! Now, tracking orders from any corner of the venue is effortless. They can easily update specific dishes, call courses away, or send key messages directly to the kitchens, transforming their workflow.

“If you’re a restaurant looking to offer the best experience for your guests while facilitating your team’s performance, it’s simple: reach out to those guys!” — Serena Ang, Managing Director, Zushi Restaurant Group