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Using the right order-ahead apps can significantly streamline your hospitality venue’s operations and enhance the customer experience, which is essential these days for maintaining a competitive edge.
There has never been a better time to get your hospo venue firing with the right order ahead integrations with Impos as we are excited to provide an exclusive offer for new and existing customers with our partners at Doshii.
Sign up before 31 March, 2025 to enjoy a 30-day free trial* + 50% off for 3 months when you connect to Uber Eats, Menulog or Doordash.
Hear from one of our longterm happy venue owners from Porch and Parlour, a popular Bondi cafe by day, wine bar by night on the positive affects to their business following the connectivity to Uber Eats.
“It’s been a lifesaver; we were wasting so much time re-entering all the orders, and now it is all automatic, directly into our Impos POS system! We have cut one shift off each day just from orders managed by Doshii. Also as a result of the automatic flow of orders we have zero human errors from re-entering them!” Phill Cooke, Milpa Collective – Porch & Parlour, Bondi.
Still not conviced? Here we delve into the many benefits for venue owners to enhance operations and increase sales.
Improved Efficiency in Order Processing
Order-ahead apps allow customers to place orders ahead of time, reducing the need for staff to take orders manually, especially during peak hours. By integrating these apps to your point of sale (POS), your venue can speed up order processing, leading to faster service. This directly increases your venue’s capacity to serve more customers efficiently, especially during busy times.
Better Customer Experience
Customers love the convenience of ordering ahead, whether for takeout or when reserving a table. They can view the menu, customise their orders, and pay in advance. This convenience boosts customer satisfaction and can encourage repeat visits.
Enhanced Revenue Potential
When customers can place orders ahead, they may be more likely to order larger meals or additional items, like drinks or desserts. The app’s ability to upsell or suggest items can also contribute to higher revenue per order.
Reduced Staff Overload
During busy times, staff can get overwhelmed with orders, leading to mistakes or slower service. By utilising an order-ahead system, the staff can focus on fulfilling orders more efficiently, leading to fewer errors and less stress.
Contactless and Safe Ordering
In today’s world, contactless interactions are becoming increasingly important. Order-ahead apps provide customers with a way to order and pay without having to interact with staff in person, which helps reduce the risk of spreading illness and keeps everyone safe.
Improved Inventory Management
Some order-ahead systems can be linked with your inventory management system, offering real-time tracking and forecasting. This helps to avoid running out of ingredients and ensure that you are always prepared to meet customer demand.
Increased Brand Loyalty
With many customers using apps for their daily tasks, a seamless, easy-to-use order-ahead system can become part of your brand identity. Offering a loyalty program within the app (such as points or discounts) can boost customer retention.
In summary, incorporating the right order-ahead apps into your POS can be a game-changer. It streamlines operations, improves customer satisfaction, and boosts sales, which are essential elements for any hospitality venue.
Contact us today to learn more about Australia’s leading end-to-end POS system to ensure your business thrives.