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Bulletin Place is a leading cocktail bar in the heart of Sydney’s CBD. It was awarded “Best Cocktail Bar of the Year” by the Australian Bar Awards three years in a row between 2013-2015, and named World’s 28th Best Bar by Drinks International in 2015. Bulletin Place needed a point of sale (POS) system that would enable the venue to deliver “high touch”, prestige service to customers, and retain its position as among the top bars in the world.
When Bulletin Place first opened, orders were processed on hand written dockets, however quickly transitioned to an iPad cloud system. When managing bar operations became difficult and service was slowing down, Bulletin Place engaged Impos with the aim of reducing wait times for customers and helping the venue improve the overall service experience to continue success.
Being a bar that offers 100 percent table service to customers, Impos enabled Bulletin Place to run bar tabs without the need for a credit card bill at the end. Impos has also helped Bulletin Place bartenders achieve their target wait time of less than eight minutes for serving cocktails.
The functionality provided through Impos has proven indispensable for Bulletin Place, increasing the sales, reducing errors and costs, and enabling the smooth running of daily business activities.
Impos is used by approximately eight venue staff in different roles every day. Although the venue rarely requires support, it has always been able to contact Impos at any time of the day when necessary.
Overall the benefits of Impos have been evident across the business, and are considered a key factor in allowing Bulletin Place to retain its position as a top awarded bar three years in a row.
“Impos integrations allow us to connect more and more of our other services in to our POS system. In particular, we are massive fans of the Tyro Pay@Table integration, which makes splitting bills a breeze. It saves time and human error when entering totals to the EFTPOS machine and instantly reconciles the transaction and closes the table, allowing us to seat the next waiting guests immediately David Hobbs, Owner – Bulletin Place
“Impos integrations allow us to connect more and more of our other services in to our POS system. In particular, we are massive fans of the Tyro Pay@Table integration, which makes splitting bills a breeze. It saves time and human error when entering totals to the EFTPOS machine and instantly reconciles the transaction and closes the table, allowing us to seat the next waiting guests immediately
David Hobbs, Owner – Bulletin Place
Black Pearl
Nathan Beasley – Manager
Lincoln
Stella Long – Co-owner
The Botanist and Bondi
Ben Carroll – Owner
Annata
Christian Blair – Owner
Bulletin Place
The Brisbane Hotel
Craig Thomas – Owner
Cape Mentelle Vineyards
Robert Dewar – Manager
Gordon Street Garage
Maxime Rosier – Manager
Electric Circus
Evan Coghlan – Manager
Fire & Stone
Matthew Persichini – Manager
“The way the system is set up makes things really, really easy. You can breeze through a busy service with Impos in a busy bar like Black Pearl.”
“We originally chose Impos due to experience using it as staff at MoVida, and found the staff at Impos and service very helpful and prompt. Also, the system itself is very user-friendly and efficient, with accurate and flexible operations. We would most definitely recommend Impos to other venues, as it is the most reliable point of sale system we have encountered, and makes running the business easier, which is invaluable.”
“Since installing Impos into Bondi Hardware, our staff are more efficient and the system runs very smoothly. It’s is extremely user friendly, meaning fast transactions in turn improving customer satisfaction. It is also extremely flexible and easy to use from a back of house perspective. We had such success with the Impos system in our first venue, Bondi Hardware, that it was our first choice when opening our second venue The Botanist Kirribilli in 2012”
“Since opening, we have been a very busy venue, and Impos has meant that we don’t have a raft of issues to deal with POS wise, and the visibility in the back of house is immensely valuable to the overall running of Annata.”
“The way the system is set up makes things really, really easy. You can breeze through a busy service with Impos in a busy bar like Bulletin Place.”
“We always have less than .05-1% variance on stock and that includes all food and beverage items on a weekly basis. Using Impos stock management in conjunction with a fast front end POS system for each and every sale is essential for running our business. It is a foolproof system which is exactly what every business needs and saves me valuable time and money.”
“Impos as a point of sale system is truly impressive, with a depth and flexibility to cater across a wide range of operational requirements.”
“It’s so easy to train staff on Impos. Within five minutes I can have my staff all trained up and ready to take orders.”
“A POS system has to be fast. Impos is the fastest I have ever seen and is continuing to be developed all the time. The new graphs and reports are sensational”
“Impos are as passionate about their POS, just as we are about pizza. Impos has great functionality, is easy for anyone to use, and offers increased efficiency and great menu flexibility.”
“The support they offer via remote access is second to none. They are constantly improving and integrating with some fantastic companies, providing your business the competitive edge you need to thrive. The Impos system was fully operational from install and ready for the same day’s trade. Impos delivers every time.”
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