Service Delivery
- 24 / 7 Service Desk
- Customer Portal
- Standard SLA Support
- Technical Account Management
Maintenance and Alerts
- Real-time routine maintenance
- Server & Desktop patching
- 24 / 7 Connectivity monitoring
- 24 / 7 Infrastructure monitoring
- Remediation of monitoring alerts
Remote Support (Incidents and Requests)
- Connectivity Support
- Infrastructure Support
- End User Support
- Microsoft Office Support