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Impos Managed Services

Hospitality grade support for your business anywhere in Australia whether you have one location or many.

 

Impos
MSP

Hospitality grade support for your business anywhere in Australia whether you have one location or many.

The true difference between IT support providers is the quality of the support services and the capability of their people. We’ve been providing this to high paced hospitality environments for over 14 years managing:

  • Desktop devices
  • End user applications
  • SQL Databases
  • Networks wired & wireless
  • Security

Impos provides a full range of IT assistance including help desk, on-site and remote support to thousands of customers today, with expertise across all of your infrastructure needs. We are one of the fastest growing and most successful support providers throughout Australia and New Zealand.

With Impos Managed Services, you can have true 24/7 IT help whenever you need it. Access the resources of our staff members, plus certified agents and contractors, for your on-site and project work throughout Australia and New Zealand.

View our Support Plans

Our local Service Desk is armed with the best remote management and help desk software available on the market. Our ticketing system is ITIL based, a range of custom reports and SLAs can be configured and managed, and our team uses a sophisticated call centre solution to manage your calls with maximum efficiency.

Basic MSP

Service Delivery

  • 24 / 7 Service Desk
  • Customer Portal
  • Standard SLA Support
  • Technical Account Management

Maintenance and Alerts

  • Real-time routine maintenance
  • Server & Desktop patching
  • 24 / 7 Connectivity monitoring
  • 24 / 7 Infrastructure monitoring
  • Remediation of monitoring alerts

Remote Support (Incidents and Requests)

  • Connectivity Support
  • Infrastructure Support
  • End User Support
  • Microsoft Office Support

Premium MSP

All of the benefits of Basic Support Essentials plus:

  • Full Australia based Service Desk
  • Line of Business Software Support (up to 5 apps)
  • Options for:
  • Teams & Skype Support
  • Telephony Support
  • Onsite Support (Metro &/or Regional)
  • Regular Scheduled Visits

Platinum MSP

All of the benefits of Premium plus:

  • Technical Account Management by a Senior Executive
  • Full Line of Business Software Support
  • SQL Support
  • Telephony Support
  • Teams & Skype Support
  • Onsite Support (Metro)
  • Regular Scheduled Visits

We’re here for you

Our local Service Desk is armed with the best remote management and help desk software available on the market.

Our ticketing system is ITIL based, a range of custom reports and SLAs can be configured and managed, and our team uses a sophisticated call centre solution to manage your calls with maximum efficiency.

For more information about the Impos Managed Services get in touch via the contact form or call us on 1300 308 615.

Talk to Us

Get in touch with our hospitality POS experts to see how Impos can help your business thrive.

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Download our free Product Booklet to learn more about how Impos can help your venue thrive

Product Booklet