Why Self-order Kiosks Are On The Rise

Self-order kiosks are on the rise as the pressure of turning a profit in your hospitality venue is higher than ever. In a post-Covid tech savvy market, self-order kiosks have proven to not only improve customer experience but for the right venue, improve business efficiency greatly.

What is a self-order kiosk? Think checking in for your flight, ordering at McDonalds and even buying your groceries. As businesses move towards better-integrated technology to keep up with changing demands, self-order kiosks have proven themselves to be a powerful piece of technology to improve customer satisfaction.

It’s no secret that customers prefer to control their experience. They want to choose their payment method, as well as have the option to place a contactless order. They want to choose between seeing a cashier or selecting from an app, or a self-order kiosk. Being able to put that control in the hands of the customer is integral to shaping the venue’s experience.

It’s important to note also that a self-order kiosk doesn’t necessarily mean a huge contraption like the machines you see in McDonalds. There are multiple hardware solutions for kiosk if your venue wouldn’t suit that kind of setup. For smaller venues, you may choose to go with tablets at the counter for takeaway orders and perhaps at tables for dine-in orders.

The main benefits of self-order kiosk;

• Increase sales – Kiosk can increase revenue by up to 30%
• Upsell and cross-sell – Kiosk provides a visual menu with pairing suggestions
• Speed of service – Kiosk can be deployed in any setting from fast food takeaway, dine in and order at table, to a busy bar environment
• Save money on labour – Kiosk allows for a reduction in floor staff
• Decrease wait times – Kiosk helps minimise wait times by letting customers build their order, send it to the kitchen, and pay, all in a few taps
• Enhance order accuracy – Kiosk guarantees the margin for error for orders decreases significantly

Good news for Impos customers is the self-order kiosk functionality is available within your Impos point of sale system, designed to provide a seamless customer experience while freeing up staff for more valuable and profitable customer interactions.

• All sales are available for reporting through Impos reports
• All orders go straight to the production printers
• Sales can be broken down per Kiosk, allowing you to drilldown on different areas within your venue
• Runs on any device, including iPads and Android tablets. You provide the hardware which customers use, rather than their own personal devices
• Menu changes are real time and take effect immediately, allowing you to add and remove items on the go
• Dine-in and takeaway contactless ordering
• Customised menus
• Seamless personalised customer experience
• Frees up staff to focus on the customer experience
• Increases average spend and profitability
• Dynamic upsells and cross-sell
• Reduce labour costs

Impos Kiosk promises to revolutionise your venue; improve sales and reduce costs. Learn more.