Please read the terms and conditions below before submitting the Warranty Replacement form.  

• Warranty does not apply to 
  • damage caused by any external cause (including, for example, by being dropped, exposed
    to liquid, or used with inadequate ventilation); 
  • scratches, dents, other cosmetic damage, or damage reasonably expected as a result of normal wear and tear;
  • damage caused by hacking, cracking, viruses or other malware, or by unauthorised access to services, accounts, computer systems, or networks; o
• Once this completed form is received, Impos will arrange replacement hardware to be sent out to your venue. A Freight and handling cost of $40.00 will apply for standard shipments. This cost also including pick up of the faulty hardware.
• The replacement hardware can take up to 5 business days depending on the stock availability and courier service.
• If you require priority service, extra freight charges will apply. Please check with our support team for the cost and availability.

Next steps

• Once the replacement hardware arrives, please contact our support team to help with the setup remotely. If an onsite technician is required, please advise our support to arrange availability and cost involved.
•  We will also send you a hardware return label using the email address you provided on this form.

Packaging

• Please make sure that the faulty hardware is packed properly into a sturdy box as any damages during transit will void the warranty. The best way is to use a replacement hardware box and pack properly.
• Please ensure all cables including Power Supply/Charger are included. Additional fee will be charged if they aren't included.
• Please firmly attach the provided freight label to the box, make sure to remove/cover any previous freight labels. If you do not have a freight label, please contact support at your earliest convenience.
• Print and sign the Freight Manifest which needs to be given to the pick-up driver.

 Book a pickup.

Once the package is ready for collection, please follow the below steps to arrange a pickup.

• Over the phone:

    Call 13 23 45

    Follow the prompt for “Pick up service”.

    Enter your phone number linked to the job.

    Book the appropriate time that suits your business.

• Website:

    Go to startrack.com.au

    Select “Pick Up Booking”

    Change the “Type” section to the Tracking number (consignment).

    Enter the tracking number from the information given to you.

    Fill in the remaining required fields.

Please make sure that the hardware is returned within two weeks after the replacement hardware is received or there will be an ongoing loan charge of $120/week till the hardware is received by Impos. We will send you a confirmation email once the hardware is received back to our office.